Kaspersky Pre Sales

Date Posted: 01-Mar-2018
Monthly Salary: $250-$400

Job Description

  • Listen to the customer needs and propose right solution.
  • Ensures timely processing of customer requests and helps resolve customer disputes.
  • Collects diagnostic information on requests received by resellers and customers
  • Replies and resolve customer issues
  • Escalate case or incident to partners if cannot resolves
  • Provides necessary reports on the work done in accordance with internal procedures and instructions
  • Compose knowledge-sharing articles and provide trainings to internal colleagues if necessary
  • Training resellers and customers
  • Train new team members when needed.
  • Perform product testing and provide feedback to the product team
  • Channel Enablement/Training sessions and to arrange for Presenting Assigned Product(s) Solutions to Both Channel Partners and End-customers.
  • Required to take exam.
  • Other task assigned my management.

Job Requirement

  • Degree in Computer Science or IT field.
  • 1-2 year Customer service experience, System administration is a plus.
  • Excellent in English.
  • A clear, concise and friendly telephone manner.
  • Excellent customer service skills.
  • Good troubleshooting and problem resolution skills.
  • Excellent written and verbal communication skills.
  • Experience in a customer-facing role, supporting software users via telephone.
  • Experience of installing, upgrading, troubleshooting and configuring PCs.
  • Understanding of staying safe online and keeping a computer clean from malware, advertisements, toolbars and any unwanted programs.
  • IT systems knowledge, including the installation and configuration of operating systems.
  • Experience of Anti-virus software
  • Knowledge of Windows XP.
  • Windows 7 or 8 at an advanced level.
  • Windows server familiars and mail server.
  • Troubleshoot and resolve basic Windows, software, and network issues.
  • Knowledge of Linux is a plus.
Job Name

Job Detail

  • Function
    Information Technology
  • Location
    Phnom Penh,
  • Hiring
    1
  • Career Level
    Middle
  • Experience
    1 Year
  • Age
    18-45
  • Nationality
    Cambodian
  • Degree
    Bachelor Degree
  • Language
    English,
  • Closing Date
    31-Mar-2018

Contact Information

  • Ms. Mei Seang
  • 086 556 166
  • hr1@camsvjob.com
  • www.camsvjob.com
  • 2 Floor, SI Building, No 93, Preah Sihanuk Blvd (274), Khan Daun Penh, Phnom Penh.

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