CS Coordinator

Date Posted: 24-Dec-2018
Monthly Salary: $350-$500

Job Description

 

  • Build Telesales capabilities within Customer Engagement Team in regards to the telesales infrastructure as well as the team training and development
  • Organize and monitor tasks related to Sales Order processing (Sales Order key-in SAP, Price List maintenance, Discounts and Promotion implementation…) to be performed in an accurate and timely manner.
  • Organize and monitor Sales and Promotion of company products by phone, typically by using a pre-established sales script
  • Track weekly, monthly, and quarterly performance and sales metrics
  • Track weekly, monthly, and quarterly the service level to Customers of ZP
  • Develops and manages sales assignments, trains Customer Engagement Representatives, and tracks  team progress towards meeting quotas
  • Recommends changes to current sales techniques or procedures based on individual and team performance
  • Ensure that all customers inquiries/complaints are properly handled and recorded when needed. Coordinate with any relevant departments for this purpose.

Key Result Areas

  • Build Telesales Infrastructure & Team Capabilities
  • Customer Engagement Team performs all daily required tasks with accuracy and on due time
  • Sales Targets achievement
  • Customer satisfication and good relationship.


 

Job Requirement

  • Proven work experience as Customer Service and/or Telesales Supervisor.
  • Minimum 1 year experience leading Customer Service and/or Telesales Team
  • Excellent selling, communication and negotiation skills.
  • Good organizational skills driven towards processes optimization
  • Self-reliant, honest and hard-working 
  • Highly motivated and target driven.
  • Good computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking performance KPIs with Microsoft Office Suite, especially Excel.
  • Experience/knowledge in pharmaceutical industry is a plus
Job Name

Job Detail

  • Function
    Customer Service
  • Location
    Phnom Penh,
  • Hiring
    4
  • Career Level
    Middle
  • Experience
    1 year Year
  • Age
    18 - 45 Years
  • Nationality
    Cambodian
  • Degree
    Bachelor Degree
  • Language
    English,
  • Closing Date
    23-Jan-2019

Contact Information

  • Pal Sreyvan
  • 086 55 61 66
  • hr2@camsvjob.com
  • www.camsvjob.com
  • 2 Floor, SI Building, No 93, Preah Sihanuk Blvd (274), Khan Daun Penh, Phnom Penh.

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