Oversee operation of collection department such as way of talking with customer, handling personal information, management of cash collection and home investigation.
Development and monitor implementation of collection Policies and manual.
Educate collection staff to follow collection policy and manual.
Monitor daily, weekly and monthly collection result.
Negotiate with customer who is difficult to collect payment for staff and chief level.
Develop monthly collection activity plan and Target.
Prepare monthly collection performance report.
Analyze the collection performance and overdue customer’s information and report to management.
Provides support to other sections of the company, if request.
Hiring new collection staff with HR section.
Prepare Master Plan and implementation the plan.
Set target to collection staff and evaluate the performance twice a year.
Manage the administration of the Collection Section and minimize the section overhead cost.
Ensure section’ tidiness and discipline implementation.
Recommend legal action to Legal Action Committee for approval and process with Lawyer.
Prepare the Management Meeting report.
Attend EXCOM meeting, if requested.
Other tasks assign by management.
Job Requirement
Master Degree or Bachelor Degree in Business Administration, finance and banking or related field.
Minimum 3 years of experiences in processing and assessing corporate loans or MFI & Banking.
Able to articulate well with strong communication and writing skills.
Strong sense of responsibility and commitment.
High commitment and strong leadership skill.
Dynamic and positive work attitude with ability and willing to learn.
