Front desk executive

Date Posted: 07-Aug-2019
Monthly Salary: $400-$600

Job Description

*Duties and Responsibilities: 

Receives and records all cash in an accurate and timely manner with the head cashier:

-Handles customers’ needs, inquiries and requests

-Prepares and balance cash report with cash fund at the end of duty

-Maintains and account for enough cash float

-Maintains a students’ register for all fines

-Secures all cash

-Provides high standard services:

-Greets customer courteously

-Understands clearly about school information, school fees and promotion

-Assists students who want to enroll with Eco International School

-Answers telephone, text messages, directs and answers enquiries

-Ensure that all pertinent information is recorded 

-Handles complaints efficiently and politely

-Promotes Eco International School services and facilities

-Receives all cash and documents

-Report daily activities and informs superior of any customer comments either positive and negative

-Maintain good employee relations

-Maintains a safe and clean reception area by complying with procedures regulations

-Perform related duties and special projects as assigned

*Highest priority 

-Respects and abides by Eco International School vision, mission, goals and all policies, guidelines, and quality management systems

-Coordinates all daily customer services within the school

-Follows and handles all issues related to customers for the school

-Coordinates and suggests customer services recommendations for school

-Provide information to the school management

-Handles hospitality work

 

*Decision-Making Authorities

-Make sure to provide an effective customer service to people

-Order & follows all directions from Eco International School

-Considers over customer service operating activities, based on the school fees and policies approved

 

Job Requirement

*Minimum Qualifications and Requirements:

 

*Education:

-Bachelor’s Degree, Preferably in customer services, accounting

*Work Experience:

-Minimum 1 year experience in customer services

-Computer Knowledge ( Ms.Office, Internet & Email & Ms.Project)

*Language:

-Good English Proficiency

-Technical Competencies and Skills

-High level of diplomacy and confidentiality required

-Good knowledge of customer services management

-Stays focused and organized with all customer issues and teams

-Leadership and communication skills/ Personality Qualities

-Strong organizational, communication, report writing, decision-making, conflict solving, facilitating skills & good interpersonal skills

-Demonstrates ability to work independently, trustworthily, collaboratively

Being able to quickly solve the issue is required

-Sensitivity and adaptability towards culture, gender, religion, race, nationality and age

 

Job Name

Job Detail

  • Function
    Customer Service
  • Location
    Phnom Penh,
  • Hiring
    1
  • Career Level
    Middle
  • Experience
    1 Year
  • Age
  • Nationality
    Cambodian
  • Degree
    Bachelor Degree
  • Language
    English,
  • Closing Date
    06-Sep-2019

Contact Information

  • EIS
  • 077/087 456 776
  • info@eis-edu.com
  • www.eis-edu.com
  • 6, Samdach Pan Ave (214), Sangkat Chey Chumneas, Khan Daun Penh, Phnom Penh, Cambodia

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