|Year of Exp.||4||Function||Customer Service|
|Published Date||2016-09-06||Closing Date||2016/10/04|
- Job Description
Responsible for coordinating activities of operations team members to achieve service quality standards and client satisfaction. Handles customers' complaints within established policies.
Main Duties and Responsibilities:
•Ensures compliance with all customer and airline service requirements by maintaining performance on customers as specified in the contract.
•Responsible for developing and maintaining a good, professional working relationship with both internal and external customers, Provide account-specific information to Operations Manager and Chef for training to Unit personnel as required.
•Maintains prompt and effective communications with customers and operations staff to resolve issues.
•Monitors unit performance and takes a proactive position in ensuring that quality service standards, unit hygiene, HACCP, billing accuracy, and inventories are maintained at the highest level.
•Responsible for costing and pricing for all accounts at Phnom Penh and Siem Reap .
•Coordinate menu presentations ensuring timelines and GG standard menu presentation protocols are met and all information is provided to the respective departments.
•Acts as the single point of contact with the airline and should be available on call to respond to customer phone calls, and e-mails inquiries. Responds to customer requests.
•Works with Chefs to ensure proper menu specifications and directions are followed.
• Works with the Account Manager to ensure all inventories for equipment and items meet customer requirements and are reported on time and accurately each month.
• Responds to airline comments or complaints in a timely manner with a 48 hour period from the time the comment/complaint was received.
•Additional Hotel, airline, catering, management courses
•4-7 Years of experience in Hospitality industry.
•Proven effective Project Management skills.
•Positive, motivated, flexible and open minded.
•Good networking and relationship building skills. .
Technical Skills: (Certification, Licenses and Registration)
•Relevant H&S Certifications.
•Candidate must be Computer literate.
Language / Communication Skills:
•Excellent oral and written communication skills (English & Khmer)
If you think you are the right candidate, we would like to hear from you. Please forward your CV detailing work history, qualifications and motivation to Kelly Lim
(email@example.com). We regret only shortlisted candidates will be notified.
- Job Requirements
- How To Apply
|Contact Person||: Ms. Makara|
|Phone||: 017 617 917|
|Address||: Monkey business building , # 16, St. 370, S/k. Boeung Kang Kang I, Phnom Penh, Cambodia.|