Good Quality & Service
Customer Service Supervisor (Urgent)
» Industry
: Catering
» Employees
: 100
» Location
: Phnom Penh
Cambodia Air Catering Services Ltd

Degree Single Term Male/Female
Year of Exp. 4 Function Customer Service
Salary Negotiable Qualification Unlimited
Sex Male/Female Language English, Khmer,
Age 18 up Location Phnom Penh,
Published Date 2016-09-10 Closing Date 2016/10/08
  • Job Description

·         Ensures compliance with all customer and airline service requirements by maintaining performance on customers as specified in the contract.

·         Responsible for developing and maintaining a good, professional working relationship with both internal and external customers, Provide account-specific information to Operations Manager and  Chef  for  training to Unit personnel as required.

·         Maintains prompt and effective communications with customers and operations staff to resolve issues.

·         Monitors unit performance and takes a proactive position in ensuring that quality service standards, unit hygiene, HACCP, billing accuracy, and inventories are maintained at the highest level.

·         Responsible for costing and pricing for all accounts at Phnom Penh and  Siem  Reap .

·         Coordinate menu presentations ensuring timelines and GG standard menu presentation protocols are met and all information is provided to the respective departments.

·         Acts as the single point of contact with the airline and should be available on call to respond to customer phone calls, and e-mails inquiries. Responds to customer requests.

·         Works with Chefs to ensure proper menu specifications and directions are followed.

·         Works with the Account Manager to ensure all inventories for equipment and items meet customer requirements and are reported on time and accurately each month.

·         Responds to airline comments or complaints in a timely manner with a 48 hour period from the time the comment/complaint was received.

  • Job Requirements
  • How To Apply
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  • Contact
Contact Person : Mss. Leakna
Phone : 098 55 61 66 / 098 461 777
Email : leakna.h@camsvjob.com
Website : www.camsvjob.com
Address : 2 Floor, SI Building, No 93, Preah Sihanuk Blvd (274), Khan Daun Penh, Phnom Penh.