Install internet connection and other communication connections for customer following to procedures;
Resolve technical issues for customers on the phone and by visiting the customer’s site;
Keep records of service to customers;
Keep track of company stock/equipment and property;
Escalate and report issues and concerns to supervisor and manager as required;
Perform professional communication with customers by face to face, on the phone and email;
Provide details of potential customers or upgraded sales leads to the Sales Team;
Follow up processes, policies, and procedures;
Any other related tasks as assigned from time to time by Manager.
Job Requirement
Bachelor Degree in Computer Science or other related fields;
At least one year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fibre Optic and other internet related technologies;
Experience with common computer operating systems and Internet related Applications eg; Microsoft Windows, Internet Explorer, Emails;
Be good at speaking and writing in English;
Ability of Chinese Speaking is a MUST;
Be good at communication, initiative, patient, and problem solving;
