Build Telesales capabilities within Customer Engagement Team in regards to the telesales infrastructure as well as the team training and development
Organize and monitor tasks related to Sales Order processing (Sales Order key-in SAP, Price List maintenance, Discounts and Promotion implementation…) to be performed in an accurate and timely manner.
Organize and monitor Sales and Promotion of company products by phone, typically by using a pre-established sales script
Track weekly, monthly, and quarterly performance and sales metrics
Track weekly, monthly, and quarterly the service level to Customers of ZP
Develops and manages sales assignments, trains Customer Engagement Representatives, and tracks team progress towards meeting quotas
Recommends changes to current sales techniques or procedures based on individual and team performance
Ensure that all customers inquiries/complaints are properly handled and recorded when needed. Coordinate with any relevant departments for this purpose.
Key Result Areas
Build Telesales Infrastructure & Team Capabilities
Customer Engagement Team performs all daily required tasks with accuracy and on due time
Sales Targets achievement
Customer satisfication and good relationship.
Proven work experience as Customer Service and/or Telesales Supervisor.
Minimum 1 year experience leading Customer Service and/or Telesales Team
Excellent selling, communication and negotiation skills.
Good organizational skills driven towards processes optimization
Self-reliant, honest and hard-working
Highly motivated and target driven.
Good computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking performance KPIs with Microsoft Office Suite, especially Excel.
Experience/knowledge in pharmaceutical industry is a plus
2 Floor, SI Building, No 93, Preah Sihanuk Blvd (274), Khan Daun Penh, Phnom Penh.
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