IT Infrastructure Engineer
  • Banking & Finance
  • Phnom Penh,
1 year ago
Information Technology
2 years
Bachelor Degree
Job Description
  • Provide end user training make sure that user log a call for IT assistance
  • Make sure calls are closed within SLA
  • Keep user updated on regular basis on the status
  • Make sure that all IT equipment are current – Inventory Update
  • Remove computer account from AD when EOL
  • Keep user account updated (Add/delete users when recruited and resigned)
  • Conduct training and enforce information security awareness to the users on yearly basis.
  • Ensure 100% compliance to company Security requirements.
  • Load and remove that tape to the library
  • Ensure backup jobs run succeed
  • Ensure that all backs ups are run and if required reinstall any lost or corrupt data
  • Log calls to DD for any issues and troubleshoot site backup with them
  • Proactively in issue resolution
  • Take responsibility for larger parts of an installation, fixing technical problems of a complex nature, as well as problem management.
  • Be responsible for all desktop/laptop support for users

Required Knowledge, Skills, and Abilities
  • Bachelor’s degree computer science or related areas an advantage
  • Minimum 2 years’ experience infrastructure management
  • Good analytical, problem solving and decision-making skills
  • Good attention to detail, testing and documentation
  • Proven ability to work in a cloud based or hosting environment
  • Proven track record with hosted desktop and published applications
  • Ability to maintain good working relationships with third party service providers and vendors
  • Strong oral and written communication skills


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