Job Description

1. To support the IT, LAN, WAN, Communications and Telephony Infrastructure to ensure successful use of systems by the business.

 2. Install and support Software as required

• PC & Server Operating Systems
• PC Applications including;
• MS Office
• Antivirus
• IBM-I-Series Emulation
• Cisco Telephony
• Email Archiving
• Laptop Backup
• MS SQL for site application systems
• Symantec Backup software

3. To install and support on-site hardware including

• PC’s & Laptops
• Servers
• Printers
• Communications equipment
• Data Capture equipment
• Telephony systems

4. Assist in ensuring that system & data security is achieved via

• Physical access control to key equipment
• Control and organisation of regular Data Backups

5. To provide and assist in the provision of user training on the following;

• Networked PC & printing operation
• PC applications (MS Office etc.)
• Basic IBM I-Series operations
• Basic JD Edwards Overview & Navigation

6. Diagnose & Resolve problems with equipment / software by;

• Working on these directly
• Organising the resolution of problems by working with the UK IT team
• Organising the resolution of problems by external suppliers or service providers
• To co-ordinate User Administration & Access rights for Starters and Leavers

7. To provide on-site support to cover out of hours operations such as stock-takes etc.

Required Knowledge, Skills, and Abilities

• Knowledge of Finance and Banking or related
• Good writing & speaking in English
• Good team player and self-motivation
• Ability to follow up and meet deadline
• Computer skills
• Good problem solving skills.